Google Pixel eSIM Not Working? Troubleshooting Guide

If you've installed your eSIM on a Google Pixel device but cannot connect to the network, don't worry. In most cases, the issue can be resolved with a few simple checks.

This guide covers the most common eSIM issues on Google Pixel devices, including:

eSIM installed but showing "No Service"
eSIM not connecting to a mobile network
eSIM activation issues
Missing network settings
Data not working while travelling

The steps below apply to:

Google Pixel 7
Google Pixel 7 Pro
Google Pixel 7a
Google Pixel 8
Google Pixel 8 Pro
Google Pixel 8a
Google Pixel 9 Series

Before You Start

Please make sure:

Your eSIM is switched on
Airplane Mode is turned off
Data Roaming is enabled
Your device has been restarted after installation
You are in a location with mobile network coverage

Problem 1: eSIM Installed but Showing "No Service"

If your eSIM appears installed but shows "No Service" or cannot connect to a network, the issue is often related to APN settings.

Configure the APN Manually

Open Settings
Tap Network & Internet
Tap SIMs
Select your eSIM
Scroll down and tap Access Point Names (APN)
Tap + or New APN
Enter the following:
- Name: globaldata
- APN: globaldata
Leave all other fields blank
If Username or Password fields contain information, remove them
Save the APN
Select the newly created APN
Restart your device

After restarting, allow up to 15 minutes for the device to connect to the network.

Problem 2: eSIM Will Not Install

If scanning the QR code does not install the eSIM:

Step 1: Restart Your Device

Restart your Pixel and try again.

Step 2: Use Manual Activation

Instead of scanning the QR code:

Open Settings
Tap Network & Internet
Tap SIMs
Tap Add eSIM
Choose Enter activation code manually
Enter the activation code provided with your eSIM

Step 3: Check Your Internet Connection

During installation:

Use a stable Wi-Fi connection where possible
If Wi-Fi fails, try mobile data
Avoid unstable public networks

Step 4: Disable VPN Services

VPN applications can interfere with eSIM activation. Before installing:

Turn off any VPN connection
Close VPN applications
Retry the installation

Problem 3: Mobile Data Is Not Working

If the eSIM is connected but websites and apps cannot load:

Check Data Roaming

Open Settings
Tap Network & Internet
Select the eSIM
Ensure Roaming is switched on

Many travel eSIMs require roaming to be enabled to access partner networks overseas.

Problem 4: Cannot Find a Network

Sometimes the device does not automatically connect to the best available network.

Manually Select a Network

Open Settings
Tap Network & Internet
Select your eSIM
Tap Network Operators
Disable Automatically Select Network
Wait for available networks to appear
Try connecting to another available network

In some countries, switching between available carriers can resolve connectivity issues.

Problem 5: Mobile Network Options Are Missing

Some Pixel users may notice that network settings or mobile network controls do not appear after installing an eSIM.

If this occurs:

Restart the device
Update Android to the latest version
Reset mobile network settings:
- Settings → System → Reset Options → Reset Mobile Network Settings
Restart the device again

If the issue persists, contact support with:

Device model
Android version
Country you are currently visiting
Screenshot of the eSIM settings page

Google Pixel Compatibility Notes

Google Pixel devices generally support eSIM technology, but connectivity can vary depending on:

Device model
Android version
Local carrier compatibility
Roaming partner availability

Keeping your device updated to the latest Android version can help avoid many connectivity issues.

Still Need Help?

If you've completed all troubleshooting steps and your eSIM still isn't working, contact our support team with:

Your order number
Device model
Android version
Country you are currently in
Screenshots of any error messages

We'll investigate the issue and help you get connected as quickly as possible.